Voluntary Declaration on Consumer Orientation
We value communication with customers in response to their comments, and strive to deliver "reliability" and "satisfaction". We think and act with the customer as our starting point, and aim to be a company that is trusted more.
1. We take the views of customers seriously and strive to respond equitably and fairly acting with integrity and speed.
2. We share the valuable opinions of customers internally to utilize these opinions for making products and services.
3. We strive to actively provide customers with appropriate and easy-to-understand information.
4. We respect the rights of customers and comply with relevant laws, regulations, and norms for employee conduct.
5. We will strive to develop and improve containers and packaging with a focus on consideration for the 3Rs (reduce, reuse, recycle), safety, and ease of use from the product planning and development stage.
6. We will contribute to the health of our customers by delivering high quality value that is unique to our product value chain.
7. We will contribute to a sustainable global environment in order to perpetually develop together with supply chain partners.
8. We respect the human rights and diversity of all our stakeholders, and will contribute to the creation of a sustainable society.
